Objective

To obtain a management position in e-business, software design and development, quality and process improvement, or data processing that will utilize my project management skills of analysis, design, communication, time and resource management, and programming.

Work Experience

QUALITY and PROCESS IMPROVEMENT MANAGER

Wells Fargo & Company

Minneapolis, Minnesota (2005 to present)

www.wellsfargo.com

Wells Fargo & Company is a diversified financial services company with $453 billion in assets, providing banking, insurance, investments, mortgage and consumer finance to more than 23 million customers from more than 6,200 stores and the internet across North America and elsewhere internationally.  My role as a Quality and Process Improvement (QPI) Manager is to create and establish a new QPI department within the Servicing and Post Closing area.  My responsibilities include:

• Evaluate and analyze department requirements regarding overall department strategic plan
• Manage multiple concurrent projects
• Establish project plans via Microsoft Project

¨       Determine risks associated with projects

¨       Set milestones based on requirements and scheduled timeframes

¨       Prioritize requirements based on management goals

• Ensured projects were completed within designated timeframe

• Develop the QPI framework from grounds-up
• Launch the QPI department within Lien Release
• Established an audit procedure for the Lien Release Department
• Continuously audit and identify trends within the Lien Release Department to ensure federal, state and county requirements are achieved
• Propose new process improvements to formulate a more efficient Lien Release Department
• Create new and evaluate existing procedures within the Lien Release Department
• Communicate and obtain buy-in for procedure / process improvement changes for the Lien Release Department via department presentations, team meetings, procedural documentation and one-on-one discussions
• Leverage best-practices from within the industry and other Wells Fargo departments
• Work with all levels within Wells Fargo’s organizational structure
• Track and report progress to senior management
• Participate in special projects as assigned
• Interview prospective new associates to meet business initiatives
• Mentor staff and team members on industry best-practices

INFORMATION SYSTEMS MANAGER

Express Scripts, Inc.

Bloomington, Minnesota (2003 to 2004)

www.express-scripts.com

Express Scripts is one of the largest pharmacy benefit management (PBM) companies in North America.  My primary role as an Information Systems Manager was to manage a staff of 20 direct reports consisting of systems developers, DBAs, and quality assurance analysts in migrating a new client’s system into Express Scripts’ system.  My team’s primary role was to ensure the quality of the migration.  In addition to this, I was also involved with looking at the processes within Information Systems and ways to improve the process by rolling out CMMI.  My responsibilities included:

• Worked within the Quality & Process Improvement (QPI) Department with 20 direct reports

¨       Developed employees’ skills

¨       Evaluated performance

¨       Handled resolution of employee relations issues

¨       Monitored compliance to corporate policies and procedures

¨       Assigned, coordinated, and reviewed staff workload

¨       Mentored team to improve their understanding and skills and ensure their familiarity with resource materials

• Consulted with business management to evaluate requests and clarify objectives for new or modified systems
• Supervised determination of feasibility, cost, time required, and compatibility with current systems and system capabilities
• Managed formulation of detailed program specifications, coding, testing, and debugging of systems applications and programming changes
• Worked with IS Project Management Office to prioritize and develop schedule for projects
• Ensured projects were completed within designated timeframe
• Acted as a liaison between business management and IS to resolve issues and monitor results
• Provided assistance to IS team members with issues needing technical expertise or complex systems and / or programming knowledge
• Provided training for new or less experienced team members, as well as the entire department – i.e. CMMI, Who Moved My Cheese?
• Worked with IS management team to analyze operations and efficiency of the IS group and recommended quality and process improvements
• Worked with upper management to develop strategic work plan goals
• Assisted with budget planning
• Tracked and reported progress to senior management
• Participated in special projects or task forces as assigned
• Interviewed prospective new associates to meet business initiatives

SENIOR PROJECT MANAGER

Digital River, Inc.

Eden Prairie, Minnesota (2001 to 2002)

www.digitalriver.com

Digital River is a global leader in e-commerce outsourcing for various industry groups.  My role as a Senior Project Manager was to work with various strategic and non-strategic accounts in developing customized B2B and B2C e-commerce sites.  In doing this, I worked with both internal and external team members from various departments, including Sales, Marketing, Creative, Finance, Development, and Quality Assurance teams.  My responsibilities included:

• Managed multiple / parallel e-commerce projects for Digital River’s clients from pre-sale through implementation phases
• Worked closely with Digital River’s sales team and development staff to present to clients the technical and business value of Digital River’s products and solutions
• Developed and authored detailed project specifications for client proposals
• Communicated within all levels of the client’s organization as well as within Digital River for technical and non-technical audiences
• Assessed and defined the requirements with clients for a successful e-commerce solution, working with technology such as Oracle, PLS / SQL, Java, and HTML
• Managed implementation teams to ensure project specifications are communicated and issues are resolved
• Managed client expectations and relationships for strategic and non-strategic accounts
• Maintained project / client documentation

¨       Project plans via Microsoft Project

¨       Action / issues lists

¨       Status reports

¨       Budget reports

¨       Project books

• Proposed enhancements to clients’ e-commerce site(s) to increase site traffic and revenue

• Informed management and executives of project / client status
• Ensured client invoices were issued and collected
• Helped identify market and product requirements based on field experience and professional organizations such as AITP

TECHNICAL PROJECT MANAGER

BI Performance Services – A 1999 Malcom Baldrige Award Winner

Minneapolis, Minnesota (1998 to 2001)

www.biperformance.com

·         Involved with managing applications development for BI’s clients throughout the entire development life-cycle using the integrated project management philosophy

·         Developed Gantt charts through MS Project to measure milestones, tasks, risks, and critical paths associated with the project’s development

·         Communicated with clients and end users to address concerns, gather requirements, provide status, and ensure the project is on task and within budget

·         Provided guidance to the programming staff to ensure requirements and deadlines are met

·         Determined resources needed to accomplish successful deployment of a project / task

·         Responsible for the creation of data models, process flows, system flows, functional specifications and ERDs for applications built in Oracle, Natural, Microsoft Access, Lotus Notes, and IVRs, some using a web interface

·         Communicated with all levels via team meetings, issue logs, status reports, client meetings, and conference calls

·         Provided cost / time estimates

·         Managed multiple project budgets

·         Helped implement a wide array of methodologies for the division

¨       Internal ISO 9001 auditor

¨       Integrated project management methodology

¨       Production migration standards

SENIOR CONSULTANT

Accenture (Andersen Consulting, Enterprise Group – Utiligent LLC)

Minneapolis, Minnesota (1997 to 1998)

www.accenture.com

·         Involved with creating Utiligent’s client server application throughout the entire development life-cycle

·         Performed problem research and resolutions across all subsystems consisting of COBOL II, Microsoft Visual C++, RSAM, Syncsort, and SQL

·         Project lead for Utiligent’s Marketing Subsystem

·         Worked on the Conversion Team which is responsible for converting the client’s data into Utiligent’s system

¨       Prepared weekly status report for management

¨       Analyzed and designed modules for programmers to code

¨       Coded, created test scripts, and tested programs and systems using AC’s methodology

·         Provided on-call support for Utiligent’s System Test Support Desk which included working with users to run jobs and analyzing program errors to determine the cause

·         Co-developed Utiligent’s Scripting Tool using Microsoft Access 97

·         Member of Andersen Consulting’s E·Life Communications Committee

PROGRAMMER / ANALYST

The St. Paul Companies, Inc.

St. Paul, Minnesota (1994 to 1997)

www.stpaul.com

·         Project lead for Activity Cost Reporting, Unallocated Loss Expense, and On-Line Budget Information System within St. Paul Companies Financial Foundation Systems Department

·         Worked on The St. Paul’s Expense System consisting of mainframe and client server

·         Systems programmer and analyst using COBOL II, DB2 / SQL, Endevor, JCL, SAS, Syncsort, TSO:ISPF, Unitech, and Xpediter

·         Designed and supported part of the Expense System with Unitech Balance Control

·         Performed problem research and resolution

·         Ascertained customer needs and developed standard and ad hoc reports and files

·         Determined estimates for customers and management on projects

·         Provided on-call support for sub-systems within the Expense System

·         Met clients to gather specifications, data, and kept them informed on status of the project

·         Prepared weekly status report for management and clients

·         Mentor / learning coach to new hires

·         The St. Paul Recruitment Team member

¨       Attended career and job fairs to find prospective employees

¨       Interviewed candidates for employment with The St. Paul’s IS staff

Computer Experience

COBOL II

Endevor

JCL

RSAM

Syncsort

Unitech

BASIC

Excelerator

Kappa PC

Microsoft FrontPage

SAS

UNIX

DB2 / SQL

Microsoft Project

Powerbuilder 5.0

Source Safe

TSO:ISPF

VAX / VMS

Microsoft Office Suite

VAX Assembly

VI

Visual C / C++

Xpediter

Professional Organizations

·         Project Management Institute (PMI)

·         Association of Information Technology Professionals (AITP) – formerly known as DPMA

·         Twin Cities Quality Assurance Association (TCQAA) through Express Scripts, Inc.

Education / Training

BI Performance Services University, Edina, Minnesota

Courses taken include:

• Technical Project Manager Functional Specifications
• Measurement Services Integrated Project Management
• ISO Leadership Training
• Delivery Plans
• Mutual Respect - Management

Andersen Worldwide Center for Professional Education, St. Charles, Illinois

Courses taken include:

·         Business Analysis and Design School (BAnDS)

·         Requirements Analysis Modeling Course (RAM)

·         ACCENT on C/C++ School

The St. Paul Companies, Inc. Education Center, St. Paul, Minnesota

Courses taken include:

·         The St. Paul’s Client Server “Bootcamp” using Powerbuilder 5.0

·         Leading the Managing Diversity Initiative

·         The Seven Habits of Highly Effective People

·         Relationship Selling for Information Systems

·         Programmer Training Course (PTC)

University of St. Thomas, St. Paul, Minnesota

Bachelor of Arts

Major:            Quantitative Methods / Computer Science

Major:            Theology

Minor:           Business Administration / Accounting

Mini-Masters of Software Design and Development

Community / Volunteer Services

·         SPIN Instructor for Bally Total Fitness and Northwest Athletic Club

·         Board of Directors for Philanthrofund Foundation (www.philanthrofund.org)

·         Board of Directors for the Minnesota AIDS Trek (www.aids-trek.org)

·         Minister of Evangelism (church council) for Edina Community Lutheran Church

·         Computer Instructor for Bloomington Community Education, Bloomington, Minnesota

Interests

Biking – completed the Twin CitiesÜChicago AIDS Ride� � � �, certified Johnny G SPIN instructor, in-line skating, singing, and travel – overseas travel experience includes Austria, Caribbean, Czechoslovakia, Germany, Hong Kong, Israel, Italy, Poland, and People’s Republic of China